TICKET AND VEHICLE PASS FAQ:

Q: Will I receive physical tickets or vehicle passes in the mail?

A: No. Everything relating to tickets and vehicle passes happens via email. Once you place an order and receive a "Confirmation" email all you need to do is bring the confirmation code indicated on the email and your ID to the front gate and we will give you your wristbands and/or vehicle passes.

Q: I received a "Pending Order" email - what is this? Was my credit card charged?

A: "Pending Order" emails are just an acknowledgement of an attempt to purchase a ticket. This email does not mean you have been charged for anything. You will know when your card has been charged if you receive a receipt from PayPal and a second email from Pickathon marked "Confirmation." The Confirmation email looks similar to the Pending email except that it will read "PICKATHON OFFICIAL TICKET."

Q: My "Confirmation" email hasn't arrived - what should I do?

A: Depending on the volume of ticket orders it may take up to four days to receive your Confirmation email. If you have not received a Confirmation email after four days please email us at tickets@pickathon.com as there may be a problem with your order.

Q: I want to buy tickets for somebody else. What should I do?

A: The name on the Confirmation email has to match the ID of the person collecting the wristbands and/or vehicle passes at the front gate. If you want to purchase for somebody else, fill in the first part of ticket process (before you hit the PayPal part) with the name and email address of the person who should receive the ticket(s) or vehicle pass then fill in the PayPal section with your own payment info. It would be helpful if you made a note that you are doing this in the PayPal "comments" section.

Q: I just bought tickets for my myself and friend but we're not arriving at the festival at the same time. Can I split the order so she can pick up her wristbands later?

A: This is possible but we highly discourage it. We will only do this for special cases. Our ticket system is not built to split orders like this and it takes a lot of work to make this happen. Our suggestion for this situation is to have one person meet the other at the front gate and distribute the wristbands and /or vehicle passes.

Q: How do I sell or transfer my tickets / vehicle pass to someone else?

A: Here's the process for selling or transferring (please note the deadline):

Whomever acquires your ticket needs to contact us via email at tickets@pickathon.com and say "Hey I now have **name**'s ticket." They also need to include the following information:

1. The original confirmation code (this should include the last name of the original purchaser followed by a number - eg: #Jones987654321)

2. The sellers first and last name.

3. The buyer's full name, email address and physical address.

4. Please also have them mark TRANSFER in the subject of the email.

We will mark the original ticket (with your name on it) as "transferred" in our system and issue a new ticket that includes the new persons name and address. In essence we canceling the original order and issuing a new one.

TICKET TRANSFER DEADLINE: If you want to transfer or sell your tickets to another person you must let us know by midnight on Wednesday, August 3rd. Contact tickets@pickathon.com

*ALL vehicles MUST have necessary parking passes while parked at Pendarvis Farm during the 2011 Pickathon.

*Kids under 12 are free with paying adult.

*Pickathon tickets are non refundable. Rain or Shine.